Shipping Policy

Thank you for choosing Olive Theory! Please review the following Shipping Policy before placing your order.

Where We Ship

• We currently ship across India.

• Availability and delivery timelines may vary based on your pincode and courier serviceability.

Order Processing & Dispatch

• Orders are processed and dispatched within 2 to 3 business days of placing the order.

• Business days are Monday to Friday, excluding weekends and bank/public holidays.

• Orders placed during sales, launches, festive periods, or other high-volume periods may require additional processing time.

Delivery

• Once dispatched, orders typically take 7 to 10 business days to arrive, depending on your location and pincode.

• These are estimated timelines, not guaranteed delivery dates.

• Delays may occur due to courier issues, adverse weather, public holidays, operational disruptions, high order volumes, or other unforeseen circumstances.

• Remote or difficult-to-service pincodes may require additional time.

• Express shipping is not available.

Order Tracking

• Tracking details will be shared via the email and/or contact information provided at checkout once your order is dispatched.

• Tracking may take some time to become active, and updates are dependent on our courier partners.

Cash on Delivery & Shipping Charges

• Cash on Delivery (COD) is not available.

• Shipping charges are calculated based on your order and delivery location and will be displayed at checkout.

• Shipping charges are non-refundable.

Order Cancellation & Address Changes

• Orders cannot be cancelled once placed.

• Shipping addresses cannot be changed after an order is placed.

• Please carefully check your name, complete address, pincode, phone number, and other delivery details before completing your order.

• Olive Theory is not responsible for delivery issues resulting from incorrect or incomplete information provided at checkout.

Missed or Failed Deliveries

• Our courier partners may make multiple delivery attempts if you are unavailable.

• If an order is returned to us due to repeated failed delivery attempts, an incorrect/incomplete address, refusal to accept the parcel, or another circumstance attributable to the customer, reshipping charges will be borne by the customer.

• Reshipment will be arranged only after the applicable reshipping charges have been paid.

Tampered Packages

• Please inspect your package carefully upon delivery.

• If the package appears tampered with, damaged, opened, or otherwise compromised, please do not accept the parcel.

• We strongly recommend recording a continuous, unedited unboxing video, starting with the sealed outer packaging and clearly showing the package, shipping label, and product.

• This video may be required as supporting evidence for any claim relating to damage, tampering, return, replacement, or refund. Claims without adequate evidence may be difficult to verify.

Damaged Products

• If you receive a product damaged during transit, contact us as soon as possible with the required supporting evidence, including your unboxing video.

• After reviewing the claim, we may provide a replacement or refund, as applicable.

• Claims may not be accepted where the required evidence is unavailable or where the issue appears to have occurred after delivery.

For any questions regarding your order or shipment, please contact our customer service team.