Refund policy

 

Return, Refund & Exchange Policy

Please read this policy carefully before placing your order. By placing an order with Olive Theory, you agree to the terms below.

Returns & Size Exchanges

  • Requests must be raised within 3 business days of receiving your order.

  • Email olivetheory.in@gmail.com with your order number, clear product photos, and:

    • RETURN - Name - Order Number for returns

    • EXCHANGE - Name - Order Number for size exchanges

  • Do not send or hand over the product until your request is approved in writing.

  • For approved returns and exchanges, Olive Theory will arrange the reverse pickup and charge a flat ₹200 fee.

  • Products must be unworn, unwashed and unaltered, with no stains, makeup, perfume, deodorant marks or other residue, and must have their original packaging and tags.

  • All returns and exchanges are subject to inspection and approval.

Returns

  • Each order is eligible for one return only.

  • Approved returns are issued as store credit only and not refunded to the original payment method.

  • Store credit covers the value of the eligible product(s) only and excludes all shipping charges and the ₹200 return fee.

  • Orders purchased using store credit and sale, discounted, promotional or clearance items are not eligible for returns.

Size Exchanges

  • Exchanges are available only for sizing issues and only for a different size of the same product.

  • Only one size exchange per product/order is permitted. An exchanged product cannot be exchanged again.

  • Once the returned product is received and approved, the replacement size will be shipped at no additional shipping cost.

  • Exchanges are subject to product and size availability.

  • Sale, discounted, promotional and clearance items are not eligible for size exchanges.

Damaged, Defective, Missing or Wrong Products

If you receive a product that is damaged, defective, missing or incorrect due to an error on our end, contact us within 3 business days.

For damaged, defective or wrong-product claims, a complete, unedited unboxing video is mandatory. Please also provide your order number and clear photographs of the product, issue and outer/original packaging.

  • Damaged/Defective: After verification, we will arrange collection and provide a replacement or refund, as applicable. Refunds are processed after the product is received and the claim is approved.

  • Missing: For orders containing multiple products, we will investigate the claim and provide an appropriate resolution after verification.

  • Wrong Product: After verification, we will either send the correct product or provide a refund.

  • The ₹200 fee does not apply to products damaged, defective, missing or incorrectly shipped due to an error on our end.

Product Variations

Our products are handcrafted, so slight variations in colour, print placement, texture and other details may occur. Colours may also appear different depending on your screen, device and lighting.

These variations are not considered defects or grounds for a return or refund.

Size & Product Selection

Please check the size chart, measurements and product details carefully before ordering. Customers are responsible for selecting the correct size. Incorrect size selection does not qualify for a refund, but an eligible size exchange may be requested.

Store Credit

  • Store credit is issued after the returned product is received, inspected and approved.

  • It is sent to your registered email as a unique code and can be used for future purchases.

  • Store credit does not expire, is non-transferable, and can only be used by the original customer.

  • Any unused balance can be used for future orders.

  • If you do not receive the email, please check your Spam or Promotions folder.

  • Store credit excludes all shipping charges and return fees.

Customer Care

Email: olivetheory.in@gmail.com
Response time: Within 24 hours
Customer care hours: 10:00 AM–5:00 PM, Monday–Friday

Weekend emails will be addressed on the next business day.